Refund policy
You acknowledge that these terms of returns and exchange are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale. We may accept returns for account credit only. For this purpose, we must be intimated within 24 hrs. of receiving the product & receive the merchandise within 7 business days from the date of intimation.
Upon delivery of a product if you find that the wrong product has been delivered or the product has a manufacturing defect, please immediately send us an email on care@ennbeauty.com within 24 hours of delivery of the product with the following details:
- Order Number
- Name of the product received
- Date of delivery of the product
- Nature of damage and/or defect
- Color photographs of the product that clearly indicate and illustrate the damage/defect
Subject to receipt of the above information within the specified period, ennbeauty.com may replace the product to your satisfaction.
Any cosmetic product once used or applied will not be covered under the replacement policy.
If ennbeauty.com is unable to replace a product due to non-availability of the product you will get store credit immediately.
Our easy return policy will not be applicable to products which reveal damage to the outer packing or the product itself, products which appear to be partially used, product with minor scratches / chips/ blemishes etc. and products purchased during sales / promotions / offers.
Items must be unused and undamaged by you. Goods will be returned only if they are returned in their original packaging. We do not provide refund on any goods sold. Goods once sold can only be exchanged for replacement or a store credit can be provided if they meet our terms and conditions. Store credit is valid for one year. All conditions applicable to return of goods shall also apply to exchange of goods. To return an item, the customer must write to us at care@ennbeauty.com, a prompt response is assured to such mails. Alternatively, the customer may even call at our customer care number (+91) – 9717780124 which remains operational 10am - 5pm IST Monday to Friday. We are not liable for any damages caused to the Product during transit.
Our terms and conditions pertaining to returns and exchange is as follows
If you wish to exchange your item for an alternative product, we suggest that you return it for a credit and purchase the new item separately. Our return and exchange policy is however subject to the following
- Items should be returned unused and with all tags/labels still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please inform our customer care department in the event any Goods/Products are delivered without tags/labels.
- Unidentified returns may be returned to the sender.
- To initiate a return, please call our Customer Care team and give them the exact product details and explain the reason for return. You’ll then have to ship the item to our warehouse with a copy of the invoice. After we receive the item and perform a quality check, we will add the credits to your account or if necessary, get in touch with you with other possible options.
Once shipped, do send an email to care@ennbeauty.com with your order details and the tracking ID of the returned shipment.
Once we have received the product and inspected its condition to our satisfaction, we will inform you by email about the extent of store credit that can be availed on our website. Please note that the cost of return shipping will be to your account as well as any loss or damage of items in return transit. ennbeauty.com shall not be liable for any claims relating to the same. We strongly urge you to accurately declare the value and purchase appropriate insurance from the shipper prior to shipping the product.
All decisions on the return / replacement policy for products are subject to our discretion. ennbeauty.com reserves the right to withdraw from any return/replacement guarantee at any time without giving any notice of whatsoever nature.
Please send your eligible returns to
Nvikk Beauty Private Limited, 39, B/M, F/S, Village-Hauz Khas, 110049 New Delhi DL, India.
Cancellation of order
ennbeauty.com reserves the right to cancel any order for any reason whatsoever and without any explanation for doing so. However, ennbeauty.com will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the User and any applicable refund, will be made in reasonable time.
Cancellation Policy
Cancellation of an order can only happen from the customers end within 24 hours of placing the order. If the customer cancels the order within 24 hours for prepaid orders, ennbeauty.com will refund the customer's money after subtraction of transaction charges via the same mode of payment used by the customer. The refund should appear in your account in 15 to 20 working days depending upon your bank.
Limitation of Liability
In no event shall ennbeauty.com be liable for any special, incidental, indirect or consequential damages of any kind in connection with this Agreement, even if ennbeauty.com has been informed in advance of the possibility of such damage